"There are no termbases on the server that can be accessed with the current login. [...]" error when trying to access GroupShare termbases in SDL Multiterm Desktop.
000012004|3/15/2023 1:01 PM
Scope/Environment
Trados GroupShare 2017
Trados GroupShare 2020
Symptoms/Context
When you are trying to open server-based termbase in Multiterm Desktop you get the following message:
There are no termbases on the server that can be accessed with the current login. Try connecting with a different user ID.
Resolution
Add the Settings to the GroupShare Console
Connect to your Trados GroupShare application server
Open Trados GroupShare Console, and check if the MultiTerm Master Database settings (location and name) are filled-in. If by searching it in the Windows Search command you cannot find it, go to C:\Program Files (x86)\SDL\SDL Server\Application and launch Studio Server Console.msc
After filling in the required data, click on the Apply Changes command on the right-hand side of the console (below Actions). This will restart the Trados GroupShare services.
In case the above solution does not fix the issue or you are feeling insecure about committing the above changes and you have an SMA agreement with RWS, please raise a support case to further assist you.
Root Cause
Trados GroupShare has lost it's MultiTerm Master Database settings.
