1) Certificate not installed
- Open the new certificate from IIS>Browse to Certification Path>Export the certificate authority certificates.
- Click on Start>mmc.exe>File>Add/Remove Snap In> Certificates>Trusted Root Authority>Certificates>Right click
- Import the certificate authority certificates.
2) Reset IIS:
- Cached sdf file still holding the old cert.
- Stop all appPools
- Rename sdf file to sdf.bak
- Restart appPools.
3) An incorrect server certificate has been used. Make sure that you have entered the correct certificate in the input parameters.
- Follow the steps in Resolution 1 to see which certificate has been used to encrypt HTTPS traffic
- Open a command prompt and enter
-
- find the certificate that has been used and open the input parameters
- Search for the ThumbPrint parameter and compare the values
- If you have a different value, correct the value and reinstall architect