RWS Support

Exciting News! Our New Customer Support Portal is Now Live

We’re thrilled to announce the launch of our brand-new Customer Support Portal!

If you’re seeing this message, you’ve reached our old portal. Please note that all new support cases and knowledge base searches should now be submitted through our new portal at: https://gateway.rws.com.

To ensure seamless access, please update any old bookmarks with the new URL.

Thank you for your continued trust and support!

The RWS Support Team

Important: End of Life Announcement for GroupShare Cloud, TMS, Managed Translation and MultiTrans
As of December 31, 2025 we will end of life GroupShare Cloud / TMS / Managed Translation / MultiTrans. We remain committed to providing the highest level of support and assistance during this transition period. Click here for more information and help.

Latest Articles

Contenta Publishing Suite Product Version Release Status This article provides version release status for Contenta, Contenta S1000D, LiveContent S1000D, and XPP. Software versions not listed in this article are retired. 2/28/2025 4:58 PM

WorldServer - after segmenting a specific XLIFF file with the XLIFF 1.2 File Type and opening it in Online Editor, the "Save"operations fails with error "There was no XML start tag open." Something in the content of the source XLIFF file causes corruption, leading to an error when generating a target file if the task is opened in Online Editor. This issue has been filed as defect CRQ-41573. Until the defect is fixed, the workaround is to avoid opening similar XLIFF files in Online Editor at any point during the translation process. 2/25/2025 4:50 PM

Worldserver - after installing Hotfix 6 for version 11.8.3, the wrong Tomcat version appears in the properties of the WorldServer Service Despite the incorrect version displayed in the description, the correct Tomcat version has been installed. This is a cosmetic issue only. To address this issue, please modify the description in the Registry. 2/24/2025 3:07 PM

Is "ModernMT" supported as a Machine Translation Provider in WorldServer? We currently do not offer an Plug-In for ModernMT for WorldServer. However, our Professional Services Team can help to build a ModernMT Plugin for you. If you would like to engage the RWS Professional Services Team, please create a Support Case and we will forward your request accordingly. Please note that their services are associated with a fee. 2/24/2025 1:24 PM

What configuration changes are necessary after migrating the WorldServer Database? 2/24/2025 12:12 PM