Enabling additional protocols for server connections in Trados GroupShare

Article Number:000001269 | Last Updated:8/7/2024 11:58 AM

Scope/Environment

Trados GroupShare 2020
Trados GroupShare 2017
Microsoft Internet Information Services (IIS)

Symptoms/Context

You would like to enable an additional protocol for server connections as described in the documentation:

for Trados GroupShare 2020 here: Trados GroupShare 2020 Installation Guide
for Trados GroupShare 2015/2017 (and later) here: Trados GroupShare 2017 installation guide
for Trados GroupShare 2014 under Post-Installation IIS configuration here: Trados GroupShare 2014 Installation Guide

However, when testing your connections from either the Trados Studio or MultiTerm Desktop client, you receive a message that your log in details are incorrect or the message Please check that you have entered the correct server connection settings and that the server is available.

Resolution

Use a web.config file where protocol/binding is enabled

Make a backup of your default web.config file. The default location for this file is C:\Program Files (x86)\SDL\SDL Server\Platform\
Download the *.zip attached to this article onto the server where Trados GroupShare is installed:
- for Trados GroupShare 2020 SR1 CU12: WebConfigs_GS2020_SR1_CU12.zip
- for Trados GroupShare 2020 SR1 CU11: WebConfigs_GS2020_SR1_CU11.zip
- for Trados GroupShare 2020 SR1 CU6/CU07/CU08/CU09/CU10: WebConfigs_GS2020_SR1_CU06-CU10.zip
- for Trados GroupShare 2020 SR1 (CU01 to CU05): WebConfigs_GroupShare_2020.zip
- for Trados GroupShare 2014/2015/2017: WebConfigs_GroupShare_2014-2017.zip
Extract the content of the *.zip where you can find several folders each containing a web.config file covering different scenarios:

Folder name Enabled protocols
http_https HTTP and HTTPS
http_https_tcp HTTP and HTTPS and TCP
http_only HTTP
http_tcp HTTP and TCP
https_only HTTPS
Replace the web.config where the desired protocol/binding is enabled with the web.config located in C:\Program Files (x86)\SDL\SDL Server\Platform\
Launch Microsoft Internet Information Services (IIS), and go to Sites > Edit Sites > Bindings to add or remove the required bindings

NOTE! If you wish to enable HTTPS binding, you will need a valid SSL certificate. For more information please consult the Trados GroupShare installation guide.

6. Restart the Microsoft Internet Information Services (IIS) instance, e.g. through executing the command "iisreset" in Command Prompt (e.g. via Start, Run...).

Root Cause

This may occur when the relevant protocol in the web.config file is not enabled.

Reference

This article provides the most common web.config files for your convenience only. You still need to make sure that all other prerequisites from the installation guides are met:

Attachments

WebConfigs_GS2020_SR1_CU12.zip

WebConfigs_GS2020_SR1_CU11.zip

WebConfigs_GS2020_SR1_CU06-CU10.zip

WebConfigs_GS2020.zip

WebConfigs_GS2020_2014-2017.zip

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