Multitrans Analysis and Textbases Append not Working

Article Number:000012567 | Last Updated:1/17/2023 9:13 PM

Scope/Environment

Multitrans TM and Flow

Symptoms/Context

When trying to run an Analysis from the Multitrans client or from Flow machine task, we wont get any results or have an error message.
When try to append (index) a new pairs of documents or an Xliff file to any existing Textbase, we will get a failed status. The Textbases updated\appends will also failed from Flow Scheduler.

Resolution

To resolve the problem, please perform the following:

1- Login on the Multitrans application Server (If you do not have access, please refer to your IT department)

2- Go to folder c:\windows\temp

3- Confirm if you have over 70k (or close to) of total files

4- Delete everything older than 2 weeks (Make sure you do not deleted everything as some Temp files might be still in use by the system but keep 2 weeks behind should be safe)

As a side note, in order to prevent this situation in future, we suggest that you create a new Windows task Scheduler on your server to run a batch script to deleted files older than 2 weeks on monthly basis

Root Cause

This situation may occurred if the Temp Folder on the Application Server (Multitrans Server) has more than 70k of files.

Reference

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