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"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." when trying to activate Trados Studio

000013519 |6/20/2024 12:09 PM
Scope/Environment
Trados Studio Subscription-based
Trados Team with Trados Studio Subscription-based
Trados Accelerate with Trados Studio Subscription-based
Trados Enterprise with Trados Studio Subscription-based
Symptoms/Context
"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." when trying to activate Trados Studio 
User-added image
Resolution
1. Login to your Language Cloud account in the browser, at languagecloud.sdl.com
For the Trados Live Team subscription, the user has to be an Administrator on the account to perform this action.

2. Click on the user's icon in the top right corner -> Manage account -> Connected Devices tab

User-added image


3. Select and Delete the connected devices, one or all, as needed. 

User-added image

4. Try to activate Trados Studio again 
Root Cause
In the Trados Live account, the maximum number of connected devices allowed for the subscription has been reached.
 
Reference
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