Subscription-based activation in Trados Studio fails with message “Your Language Cloud subscription has expired”

Article Number:000014297 | Last Updated:11/13/2024 3:18 PM

Scope/Environment

SDL LC - Machine Translation
Language Cloud
Trados Studio

Symptoms/Context

You are trying to activate Trados Studio with your subscription.
In the Product Activation window > Language Cloud Subscription/Subscription tab, you select your account and click on the Activate button but nothing happens, and you receive the message:

Your Language Cloud subscription has expired. To renew it or select a new package, visit your RWS Account.

Resolution

Reset your cloud settings for Trados Studio:

1. Close Trados Studio

2. Copy/paste this path in Windows File Explorer:

For Studio 2024: C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18
For Studio 2022: C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17
For Studio 2021: C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16

3. Delete any file with the name LanguageCloudMachineTranslation.bin This resets the cloud credentials on your computer.

4. Open Trados Studio again and activate it with your subscription

Root Cause

Reference

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