Trados Enterprise - SDL ID - Oops!, something went wrong

Article Number:000015412 | Last Updated:1/21/2023 12:02 AM

Scope/Environment

Trados Enterprise

Symptoms/Context

A User reports that their login to Trados Enterprise is failing, after initially working. The error message on the screen is

Oops!, something went wrong. There could be a misconfiguration in the system or a service outage.

The User is accessing Trados Enterprise via a Bookmark, such as the below:

https://sdl-prod.eu.auth0.com/login?state=g6Fo2SB0bDkyMHVHTVR5UHRLUnhQSUJSa21wNVEzM2NyTnczWKN0aWTZIGVKX1U2UC1sdjc4RlhObm4tazJnZTNRWGw2eUhLNGs2o2NpZNkgbFlKZHVidmJTWkJvTndRaVBrUDE0RmR5c0VFaHk0S3Q&client=lYJdubvbSZBoNwQiPkP14FdysEEhy4Kt&protocol=oauth2&audience=https%3A%2F%2Fapi.sdl.com&response_type=code&scope=openid%20profile%20email&redirect_uri=https%3A%2F%2Flanguagecloud.sdl.com%2Flc%2Fauth0%2Flogin-callback&ui_locales=en-US

Resolution

Update bookmark to specifically use https://languagecloud.sdl.com
or
for Customer Portal users:
https://languagecloud.sdl.com/en/cp/dashboard or https://languagecloud.sdl.com/en/cp/ (en is an example of the language used)

Root Cause

The bookmark value in this case is the URL that Trados Enterprise when an invitation is sent to active the user's account. The token associated with the first login URL expires after 24 hours and isn't valid after logging in successfully.

Reference

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