Login/Register
  • Home
  • Community
  • Knowledge
  • Technical Docs
  • RWS Support Policy
  • Trados Studio Licensing Help
  • Login for Support
Back to Search Results

For Tridion Sites 9.5, browser Compatibility Message Pops up with new version of Chrome or Firefox (version 100+)

000018471 |8/3/2022 1:58 PM
Scope/Environment
SDL Tridion Sites, Site 9.5, Site 9.1, Web 8.5
Symptoms/Context
After upgrading to the latest Chrome version (100), starting Content Manager Explorer will show the browser compatibility message.
SDL Tridion Sites has not been tested, and is not guaranteed to work, with the browser you are using.
User-added image
 
Resolution
In %TRIDION_HOME%\Web\WebUI\WebRoot\Configuration, open the file system.config, update the line with <browser name="Google Chrome ...>

For example:
<browser name="Google Chrome 50+" regExp="Chrome/([5-9]\d+|\d\d\d+)"/>


For versions of Firefox 100 or above   

In %TRIDION_HOME%\Web\WebUI\WebRoot\Configuration, open the file system.config, update the line with <browser name="Mozilla... .

For example:

<browser name="Mozilla Firefox 47+" regExp="Firefox/((4[7-9]|[5-9]|[1-9]\d)\d+)" />

 

Note: For Microsoft Edge

The name attribute is only to indicate to developers/implementers what browser the regExp is meant to match against, it's not used in the check itself. The code will iterate over (test against) all the regExp values.

If using the Edge browser console and check the window.navigator.userAgent, a similar string to the following will be seen:

userAgent: "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.134 Safari/537.36 Edg/103.0.1264.71"

So by updating the Chrome regExp entry the Edge browser will also be handled by passing the check of the same regExp.

Root Cause
Reference
https://tridion.stackexchange.com/questions/21856/why-does-tridion-report-chrome-100-as-unsupported-browser/21857#21857
https://docs.rws.com/816112/651576/sdl-tridion-sites-9-5-main-documentation/changing-browser-response-to-unsupported-version

 
Send Article Feedback
RWS Machine Translation Translation Software Language Services Content Management
All Contents Copyright © RWS.
COPYRIGHT PRIVACY POLICY COOKIE POLICY TERMS AND CONDITIONS