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Translation Manager - Retrieval fails with "The remote server returned an error: (500) Internal Server Error"

000020737 |6/7/2023 8:25 AM
Scope/Environment
Tridion Sites / Trados Enterprise / Connector
Symptoms/Context
Translation jobs sent from Tridion Translation Manager fail to be retrieved from Trados Enterprise.
 
Translation Job id: xxxx
Translation Job title: xxxx
Translation management system job id:xxxx
Source Publication URI: tcm:0-x-1
Source Publication title: xxxx

Could not send data to TMS 
The remote server returned an error: (500) Internal Server Error.

 

   at Sdl.Tms.Cta.BaseRequest.Post(PostInfo postInfo)
   at Tridion.TranslationManager.DomainModel.TranslationSystems.TmsConfiguration.GetJobItemStatus(TmsTranslationJob tmsJob)
   at Tridion.TranslationManager.DomainModel.Service.RetrieveFromTranslationTask.Process()
Resolution

Solution: This issue is resolved in the latest Tridion Trados Connector (hosted by RWS).

Root Cause
Reference
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RWS Machine Translation Translation Software Language Services Content Management
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