Language Weaver - User unable to login to Language Weaver or authenticate for the Microsoft plugin

Article Number:000022336 | Last Updated:5/29/2024 6:35 PM

Scope/Environment

Language Weaver

Symptoms/Context

A customer user is unable to login into Language Weaver or authenticate to use the Microsoft Office add-in for for Language Weaver.

User-added image

Resolution

In Language Weaver > Manage > Accounts> <Customer Account> > Users, locate the user and open the User Details.
Deselect the Active checkbox and Save.
Select the Active checkbox and Save again.

Root Cause

Though the Language Weaver user details showed the Active checkbox was selected, the user was not active in the Users list.

User-added image

Reference

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