"The file is not a valid installation package for the product Trados Studio" message appears when trying to install the latest version of Trados Studio
000022345|5/31/2024 11:06 AM
Scope/Environment
Trados Studio
Symptoms/Context
You are unable to install the latest version of Trados Studio. The installation is not working even if you select the MSI from the correct folder, while the below message appears during installation:
Resolution
To solve this issue you need to know which Cumulative Update you had before trying to install the latest version. In this case it was Trados Studio 2022 SR2 CU9. You can check which version of Trados Studio the user had in this location: C:\ProgramData\Trados\Chainer\Logs in the PackageTrackingLog.txt
You need to download and install the version that the user had previous, in this case Trados Studio 2022 SR2 CU9, finish the installation and once it finishes successfully you can proceed to Update Trados Studio to the latest version.