When a new user tries to login to Customer Portal or Trados Enterprise they get the error message as shown below (You are not Authorized to access Trados)

There are 2 solutions when the issue occurred:

1. Ask your IT department to correct the user email address with only lower-case characters
2. Ask RWS Support to add a new domain with the upper-case characters in your SSO environment

 

The SSO domains that been configured for client's Trados Enterprise or Customer Portal environment, would usually only contain lower-case characters (ex: @mydomainname.com). If the user email address has any upper-case characters (ex: my.email.address@MydomainName.com) they won't be able to authenticate in TE or CP via SSO.