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Symptoms/Context
You have paid for Adobe InDesign (IDML) preview functionality in Online Editor. However, when you open a file for editing and choose View, the Preview button is missing.
NOTE: For customers who have not yet purchased this functionality, please see this article instead.
Resolution
Enable the Adobe InDesign Preview
Download and install the AdobeInDesign Preview app from the RWS AppStore by following the on-screen instructions.
Go to Resources -> File Type Configurations, and click on the configuration that you want to use the IDML preview with (or click Default File Type Configuration if you do not use multiple file type configurations).
Scroll down to Adobe InDesign CS4-CC IDML, ensure there is a tick next to it, and then click its name to open its options.
Scroll down to Preview Settings, and expand them. Once done, tick the box next to InDesign Preview Extension if it is not already enabled.
Click Save twice. (Note that if you haven't made any changes, the Save button will be greyed out, so click Cancel twice instead.)
Root Cause
The AdobeInDesign Preview app is not installed on the tenant.