When opening MultiTrans, although correct server info is entered, we get no textbases and termbases at all.


When opening the server window, even after re-entering my credentials, I get "Login failed, please try again". This happens on each employee's computer.


You may also see the following error message in the log file "C:\ProgramData\Donnelley\Tracing\MultiTrans.log":

LogIn : Exception occurs while loging in to Session Server : "An error occurred while making the HTTP request to https://[my-multitrans-server].com/MultiCorporaServices/DirectorySession/Service.svc. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server"

Ask your IT department for assistance.

Basic checks

1. Check that the versions for MultiTrans Client and the MultiTrans Server are the same. There are known conflict issues if the versions do not match. Here is how to check the installed version:

• MultiTrans Client: Select Help > About
• MultiTrans Server: Log into the Administration Console and select Component Versions.

2. Users may be using the incorrect address or protocol from the MultiTrans Client. You can check the configuration via Preferences > Configure Server > Edit. Do not copy and paste the server address - always type it manually as additional blank spaces or formatting characters may also be inserted by mistake.

3. If your password has recently changed, re-enter your login credentials via Preferences > Configure Server > Edit.

4. Restart the MultiTrans Services on the server and see whether this solves the issue. If your server is hosted by RWS, log a support case in the RWS Support Gateway.

Check your network

Check with your IT department whether your network settings have recently changed. Check the following:

• ping the server address and make sure it resolves to the correct IP address. Also flush the DNS cache from an administrator command prompt using ipconfig /flushdns
• Refer to the following article and make sure that all the necessary ports are still reachable:
  MultiTrans - Which ports need to be open between the client and the server?
• If using HTTPS, check whether the server's SSL certificate has expired and renew it if necessary.

Enable TLS 1.2

Both solutions below require administrator privileges. Ask your IT department for assistance.

The MultiTrans Client can be configured to use stronger encryption in 2 different ways:

1. Edit the Windows Registry. This is a system-wide change so this may also affect other applications on your computer.
2. Edit the configuration files of the MultiTrans Client. This ensures that the change only affects the MultiTrans Client and not any other application on your computer. Note that reinstalling or upgrading the MultiTrans Client may require you to re-apply this change.

See the steps below for each solution. Discuss these options with your IT department to check which solution would be preferable for your organization.

TLS 1.2 - Solution 1: Add the following the registry key

1. Ensure you have local admin rights on your computer
2. Go to Start then under Run type Regedit and Enter
3. Find the following Key [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]
4. Add the following DWord32 SchUseStrongCrypto and change the value to 1 "SchUseStrongCrypto"=dword:00000001
5. Restart your Multitrans client (if it was opened)

TLS 1.2 - Solution 2: Edit the following configuration files

1. Make sure the MultiTrans Client is closed and then open the following file in Notepad:
C:\Program Files (x86)\Donnelley\MultiTrans 6.0\MultiTrans Client\MultiTrans.exe.config

2. Add the snippet highlighted in red below so that the file structure looks like this:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
  <appSettings>
  ...
  <appSettings>
  <system.serviceModel>
  ...
  </system.serviceModel>
  <runtime>
    <AppContextSwitchOverrides value="Switch.System.Net.DontEnableSchUseStrongCrypto=false" />
  </runtime>
<configuration>

3. Open the following file in Notepad:
C:\Program Files (x86)\Donnelley\MultiTrans 6.0\MultiTrans Client\MultiTrans.Client.exe.config

4. Add the snippet highlighted in red below so that the file structure looks like this:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
  <configSections>
  ...
  </configSections>
  <appSettings>
  ...
  <appSettings>
  <system.serviceModel>
  ...
  </system.serviceModel>
  <system.diagnostics>
  ...
  </system.diagnostics>
  <modules>
  ...
  </modules>
  <startup>
  ...
  </startup>
​​​​​​  <userSettings>
  ...
  </userSettings>
​​​​​  <runtime>
    <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
    ...
    </assemblyBinding>
    <AppContextSwitchOverrides value="Switch.System.Net.DontEnableSchUseStrongCrypto=false" />
  </runtime>
<configuration>

5. Save the changes to both of these files and then restart the MultiTrans Client.
 

1. The server connection details were not configured correctly or needed to be updated.

2. The MultiTrans server may have been in a faulty state, in which case restarting the MultiTrans services may resolve the problem.

3. A network outage or a network configuration change may prevent the MultiTrans Client from connecting to the server correctly.

4. TLS 1.0/1.1 have been disabled on the server and the MultiTrans Client has not been configured to use stronger encryption.